There are many options for a Web site, especially for those running under WordPress. Playing with different tools allow me to learn what is out there and how beneficial they may be to me or to my clients. Based on my experience, I may use or recommend the tool to my clients.
One such tool is a toolbar from Wibiya.com which I installed after starting an account with them. After exploring its features, I decided that it did not offer me any value and asked their tech support to remove my information. I wish all these companies added a simple feature “Delete my account”, upon clicking it would delete all the information I provided. I have been trying to get my name and e-mail removed from their system for the last 3 days, for some bizarre reason these Web companies latch on to your information with octopus tentacles and would not let go. All they succeed in getting in return is strong negative feeling, at least from me. I will not use their services, nor will I recommend them to any of my clients. These companies need to understand the value of treating the customer right and with respect. Only then, will they have a chance of building loyalty not by holding on to my information with an iron grip.
If you are interested in adding a toolbar to your WordPress site, I suggest that you look elsewhere and contact them before signing up to find out if they will remove your information on demand.
Stay away from Wibiya!
(Apparently, Wibiya is no longer available, thank goodness!)
Moran Matyash says
Hi,
Please contact me at [email protected], with your registration details so we can move forward with the removal of your account. I apologize for the delayed response from our tech support. I’m not sure when you sent your request but I would be happy to assist you.
Best Regards
Moran Matyash
Wibiya Community Manager
A. Cemal Ekin says
Since you saw the link to this post on the request chain #852, you know how long ago I submitted my request; at the time of my post 3 days, now 4. Why does it take a public post like this to get some response? As I wrote in the communication thread on your site, I solved the problem myself thank you. My information no longer has any value to Wibiya.
Robson Grant says
I have had a similar experience with Wibiya. The Social Chat would not accept my password in order to moderate the chat and I submitted a support ticket and received a reply a few days later by a support rep who didn’t have a very good grasp of the english language and I told him that I was interested in upgrading to a Premium Account if I could get this issue resolved and he told me that there was nothing he could do to help. I have since contacted Wibiya via the email address posted on this thread as well as Conduit who will be acquiring the Wibiya platform to let them know that they should provide further training to their support reps and/or ensure they hire support reps that can read and write english since it’s the universal language or they may lose business.