Whatever the reason, I could not run any Adobe application this afternoon. This was after all my trials and tribulations as outlined in some earlier posts, frustrating. As I launched Photoshop or Acrobat, I received a message window to tell me that “The license for this product stopped working” on its title bar and instructed me to contact my IT department. At the end of the message there was a cryptic error code “148:3″.
My product was fully installed, running, and performing well. So it was a licensing issue I thought. I looked in the directory:
C:\Documents and Settings\All Users\Aplication Data\FLEXnet
and saw a .log file. Looking into this text file revealed a message “Our service is disabled.” If you run into this problem, you may want to know what I did. I am telling you what I did and you follow it at your own risk.
- I went to “Start/Run” and typed “services.msc” into the “Open” field, then pressed [Enter]
- Looked for “FLEXnet Licensing Service” under the column labeled “Name”
- Its status showed “Stopped” which was the cause of my problem
- I right-clicked on “FLEXnet Licensing Service”, selected “Properties”
- Under the “General” tab, I set the startup type to “Manual” and clicked on “Start” to start the service
- I was not sure about this, but I tried it anyway: Under “Recovery” tab for the first failure, I chose “Restart the Service”
- Clicked OK
Photoshop and Acrobat started fine. I do not know what made the licensing service to stop. But now, I know how to kick start that again.
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Thanks that fixed it.
I am very glad to have been of some help.
so much thanks!
Glad to hear that.
I just had that problem with launching CS3 and your solution fixed it.
Good the hear that
I like the post. But even though I start flex, it keeps stopping. I am running windows vista 64. (License for this product has stopped working.)Problem just started out of the blue with CS4 acrobat 9. tried license clean up patch from adobe. tried CS4 database cleanup utility from adobe. I Uninstalled CS4 software and reinstalled entire suite. PRoblem still persists with adobe acrobat 9.
Not sure what to do next
Joseph, could it be a 64-bit question? Do you remember when it stopped working? Did you install anything new that might impact this behavior? I am sure you changed the properties of the service to “Automatic”. Also, you may want to try different settings under the “Recovery” tab in the service properties. Another question that comes to mind is substantial hardware change, have you changed your hard disk, CPU, or motherboard? After considering these points, your next step is to contact Adobe, but for goodness sake do not listen to them if what they suggest sounds reasonable, like “format your hard disk”. Further research and seeking assistance from people more knowledgeable than I will help you find the solution. Good luck, I understand where you are and what you are feeling.